1. Scope
We process information for the features you use. Browsing this website does not require an account. It currently has no web sign-in, checkout, direct app downloads, or advertising trackers. App sign-in, conversations, creation, uploads, notifications, store purchases, and submissions involve the data described below.
2. Information and purposes
Account and profile: identifiers and available email/profile information from your sign-in provider, and details you choose to enter, such as your name, avatar, gender, birthday, region, and language. These support account access and your chosen experience. Email sign-in uses password-verification credentials; never put passwords in chats or submissions.
Conversations and creation: messages, images or audio you choose to send, character settings, story choices, relevant context, and generated replies support responses, history, character memory, and content safety.
Device and operational data: installation identifier, platform, app version, language, time zone, IP address, sign-in/activity logs, and error records support security, regional availability, device registration limits, troubleshooting, and abuse prevention.
Purchases and rewards: store transaction identifiers, products, verification results, entitlements, wallet entries, and task records support delivery, restored purchases, refunds, and duplicate-reward prevention. Payment card details are handled by the applicable store, not this website.
Submissions and support: post links, screenshots, account identifiers, timestamps, review outcomes and reasons, and your feedback/contact details support reviews, rewards, assistance, and disputes.
3. AI and service providers
AI responses are not generated entirely on your device. Selected features may send your input, relevant conversation context, and character settings to the AI providers enabled for those features. Providers identified in the app’s AI consent notice include OpenAI, Google Gemini, Anthropic Claude, MiniMax, DeepSeek, and Zhipu GLM. Actual use depends on the feature and model configuration. Avoid sending unnecessary sensitive information.
Apple, Google, or other enabled identity providers support sign-in. Apple App Store and Google Play process store purchases. Firebase may process push registration identifiers when notifications are enabled. Cloud hosting and object storage support the service and media. Independent third-party services also have their own policies.
If you enable Apple refund consumption sharing, authorized transaction delivery and consumption information may be sent to Apple, without chat content. You can stop future sharing through the app setting.
4. Permissions and website storage
Photo/file selection is used for media you choose to upload; microphone permission supports recordings you start; notification permission supports enabled alerts. You can change permissions in device settings. Declining a permission generally affects the related feature.
The website uses local storage to remember your language. You can clear or block it and still browse. Hosting may create technical logs including request address, time, status, and IP for operation and security.
5. Location, security, and retention
Our current hosting infrastructure is in Hong Kong. Selected third-party services may process information in other countries or regions. Relevant notices and permissions apply, together with additional measures required by applicable law.
We use HTTPS and access controls. The app stores authentication state and local conversation caches as needed. No system can guarantee absolute security; protect your device and account.
Retention depends on the service purpose, account state, disputes, and applicable legal requirements. Account closure currently retains some records as described below; closure is not a statement that all information has been erased.
6. Your choices and requests
You can edit profile details, adjust settings and permissions, and contact us to request access, a copy, correction, deletion, or withdrawal of relevant consent. We verify account ownership proportionately to the request. Do not send passwords, verification codes, or full identity documents unsolicited.
For erasure, email “AnsonChat personal information deletion request” with your UID or registered email and the scope requested. We will verify and respond with the outcome, explaining relevant retention requirements or technical limitations. Withdrawing permission may affect the related feature, without changing the validity of earlier authorized processing.
7. Account closure is different from erasure
Profile → Settings → Delete account signs all devices out and starts a seven-day cooling-off period. Sign in and explicitly confirm restoration within that period to cancel closure.
After closure, third-party sign-in bindings are detached. The current process retains the closed account record, chat history, AI request records, store purchases, wallet entries, anti-fraud audit records, and device registration counts. It does not automatically erase all of these records. Contact us for a further erasure request. Cancel store subscriptions separately.
8. Children
Minors should review this policy with a guardian and follow applicable local and store age requirements. Processing information of children under 14 requires guardian consent and applicable special protections. Contact us if you believe children’s information has been handled improperly.
9. Changes and contact
Material changes will be announced visibly in the app or website. Where required, we will seek renewed consent. You may contact the operator and email above about privacy requests at any time.