1. Request closure in the app
Open AnsonChat → Profile → Settings → Delete account. Read the information, complete the requested account verification, and confirm. First handle anything you need to keep and review your subscriptions.
All devices are signed out immediately. A seven-day cooling-off period begins. To cancel closure, sign in within that period and explicitly confirm restoration. Starting sign-in alone does not restore the account.
2. After seven days
The account closes and its third-party sign-in bindings are detached. A later sign-in with the same third-party identity creates a new account; old conversations and entitlements do not automatically transfer.
The current process retains the closed account record, chat history, AI request records, store purchase records, wallet entries, anti-fraud audit records, and device registration counts. It does not immediately or automatically physically erase all personal information.
3. Request personal information erasure
If you want further erasure or cannot access the app, email yunqinxia422@gmail.com with the subject “AnsonChat personal information deletion request”. Include your UID or registered email, sign-in method, and the scope of your request.
We will verify account ownership and respond about the scope and result. Do not send passwords, verification codes, payment card numbers, or unnecessary identity documents. We will explain any legally required retention or technical limitations; a closed-account status is not evidence that every record was erased.
4. Subscriptions and purchases
Cancel recurring subscriptions separately in App Store or Google Play. Account closure, uninstalling the app, and emailing a deletion request do not automatically cancel store subscriptions. Purchase and audit records may be retained for refunds, disputes, or legal requirements.
5. Questions and appeals
The operator is 北京智禾云创科技有限公司. Contact yunqinxia422@gmail.com about closure, restoration, erasure, or review of a response.